Use of Site
COPYRIGHTS

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Hong Kong and other copyright laws, and is the property of Midnight Factory. The collective work includes works that are licensed to Midnight Factory. Copyright 2013-2017, Midnight Factory ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Midnight Factory or purchasing Midnight Factory products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Midnight Factory or to purchase Midnight Factory products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Midnight Factory. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of Midnight Factory used in the site are trademarks or registered trademarks of Midnight Factory.

TYPOGRAPHICAL ERRORS

In the event that a Midnight Factory product is mistakenly listed at an incorrect price, Midnight Factory reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Midnight Factory reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been cha­rged for the purchase and your order is cancelled, Midnight Factory shall issue a credit to your credit card account in the amount of the incorrect price.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Midnight Factory may link to sites operated by third parties. However, even if the third party is affiliated with Midnight Factory, Midnight Factory has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Midnight Factory. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Midnight Factory seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 
Terms of Sale

 

 

 

Ordering from our site

ALL OF OUR PAYMENTS ARE MADE VIA PAYPAL.

YOU MUST BE ELIGIBLE TO MAKE THE TRANSACTION .This Site is available to those who meet our terms of eligibility. When ordering items from the Site, you will be required to provide your personal information and payment details. You represent and warrant that the information you provide is accurate, valid. Where payment is concerned, you confirm that you are the cardholder or that you have been specifically authorised by the cardholder to use the card for the full value of this specific transaction. Where a payment is made via PayPal, you have authorised PayPal to process a charge or charges in the amount of the total purchase price.

Privacy Policy


Midnight Factory respects your privacy. Any personal details I receive from you, as a result of an enquiry or order, will be kept secure and not shared with any third party.
All payments at Midnight Factory are processed by PayPal, including credit cards, so you can be assured that the highest level of protection is used to ensure your details are kept safe and private. Midnight Factory does not store any credit card details. All details are encrypted and processed by Paypal. For further information on the PayPal privacy policy, please visit PayPal.
Midnight Factory mailing list is used only to notify Midnight Factory friends and customers of sales, specials, news and new products. If you wish to be removed from the list, please send an email to info@themidnightfactory.com
Midnight Factory is committed to providing a quality product that makes you happy! I welcome your feedback and should you need to contact me please don’t hesitate to do so.


Offer and Acceptance

Once your order has been placed, you will receive an email acknowledging it. This email is a confirmation of receipt of your order and shall NOT be deemed an acceptance of it. Acceptance of your order occurs when we confirm to you via email that your order has been dispatched (the "Dispatch Confirmation"). 

Once an order has been placed, no modifications to the order (including cancellations) are permitted. 

Midnight Factory offers products that are subject to stock and availability. We reserve the right not to accept your offer at our sole discretion. Your offer may not be accepted, for example, in the following circumstances: payment has not been received, shipping restrictions apply, that an item has been withdrawn or that an item is out of stock. In the event that an ordered item is out of stock, the customer shall receive an email notification and, should payment have been taken, shall be entitled to a full refund processed within 48 hours. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site. 

We reserve the right to restrict multiple quantities of the same item being shipped to any one customer or shipping address.

Can I cancel my orders?

If you wish to cancel your order, please send us an email within 24 hours of completing your order.
Otherwise, we do not accept any refund or return of items.


Delivery

 

 

 

Since it takes time for us to arrange our products, please note that we aim to dispatch all orders within 3 WORKING DAYS. Estimated delivery times are to be used as a guide only as the actual delivery times depend on the destination of delivery Midnight Factory shall not be held responsible for any delay caused by destination customs clearance processes or other delay out of our reasonable control.

We are now offering free shipping on all orders on our site via Hong Kong Surface Mail or SF Express with tracking number ( For Hong Kong orders only ).Your orders will be shipped via Hong Kong Post and will normally take 2-4 business days depending on your location. Please note that additional taxes and custom fees may apply at the cost of the customer. For exact rates, please check with your local courier and customs office for more details. While we will do all we can to ensure your order is delivered on time, MIDNIGHT FACTORY cannot be held responsible for conditions beyond our control such as stolen/ lost packages, service interruptions and severe weather, etc.

For overseas customers, please kindly contact us via info@themidnightfactory.com or leave a direct message on Facebook/Instagram so we can provide more information about overseas shipping.

Return Policy

 

 

 

Can I return my item for an exchange?

Unfortunately, We do not except any exchange of items. It is suggested that customers should have a clear desire when ordering our products.

I have received a faulty or wrong item


As soon as you discover a fault, please contact our Customer Care team with:


  •   The order number
  •   The faulty item's name and number
  •   A description and picture of the fault

    by sending an email to info@themidnightfactory.com

  • We'll get back to you as soon as possible and send you a replacement item as quickly as we can.
    Items must be returned unused, with all tags attached and with reasoning as to why each item is unsatisfactory. Items must be returned in saleable condition. Returns that are damaged, soiled or show evidence of having been worn, may be refused and returned to the customer.We’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received by our warehouse. If you need a different size or color of an item,
    then you’ll need to place a new order. When you return your order, we’ll need to know the order number your return relates to and the items you’ve returned.
    We'll issue your refund within 1 working day of receiving your return and drop you an email to let you know once this has been done.
    We can't do this without these details, so please make sure the returns form is filled out and placed in your returns parcel.


Product

 

 

 

All our products are sent to you in good condition and packaged correctly, yet we cannot guarantee the condition of the product on arrival. Risk of loss to all goods furnished hereunder shall pass to Buyer upon Midnight Factory’s delivery to the carrier at the shipping point. 

 

Images and Graphics

Midnight Factory aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods. 

 

Supply of products

Our collections are created in limited editions. However, if a style you love has recently sold out, don't hesitate to contact us - we often set aside the very last one for special requests.

 

Size guides/care instructions

We never want to send you something that doesn't fit properly so we have size guides available on all our product pages.
Please notice Size labeled on each product page for everything to make sure it fits perfectly and stays looking great. Due to the handmade nature of our product, Sizing may very slightly. Even the same fabric cannot produce two identical garments. Our quality controllers consider a tolerance of no more than 1" (2cm) in finished width and length acceptable in either direction.

 

Care guide

Do

Always read the care label and washing instructions before washing your clothes.
Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours.
The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher.
Rinse swimwear immediately after use and do not wring.
Turn garment inside out before washing.


Don't

Avoid using too much detergent.
Do not use fabric detergents which contain bleach.
Do not tumble dry garment unless indicated on the care label.
Do not iron prints, trims or embellishments.
Do not leave garments with white and contrast coloured panels soaking for prolonged periods.

Garments with metal trims should not be left to soak.

Custom orders


Midnight Factory is currently unable to accommodate most custom orders but we have been known to make exceptions once in a while. However, Midnight Factory is always working on new collections, so we might have something planned that would be the perfect fit.

Do you work with publications, bloggers, stylists… ?

Yes! Midnight Factory would love to be a part of your next project. Just let us know what you're looking for.

 


Complaints

 

 

Your thoughts are the greatest asset of our company.
Please let us know if you have any complaints or comments at: info@themidnightfactory.com

Changes to Terms

 

 

Each order is governed by the terms and conditions when the order is placed. Midnight Factory may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order. 

 


Put the Crown on,
and be your own boss.

- Midnight Factory     #betheboss

 

 

  • Follow us on Social Media:
  •  


©2013-2018 Midnight Factory Hong Kong     All Rights Reserved.