Delivery
+ Dispatch within 3 WORKING DAYS

Since it takes time for us to arrange our products, please note that we aim to dispatch all orders within 3 WORKING DAYS. Estimated delivery times are to be used as a guide only as the actual delivery times depend on the destination of delivery Midnight Factory shall not be held responsible for any delay caused by destination customs clearance processes or other delay out of our reasonable control.

 

+ Free Shipping in Hong Kong.

We are now offering free shipping on all orders on our site via Hong Kong Surface Mail or SF Express Self-Pickup with tracking number ( For Hong Kong orders only ).Your orders will be shipped via Hong Kong Post and will normally take 2-4 business days depending on your location. While we will do all we can to ensure your order is delivered on time, MIDNIGHT FACTORY cannot be held responsible for conditions beyond our control such as stolen/ lost packages, service interruptions and severe weather, etc.

 



+ Worldwide Shipping

We are now shipping globally via HK Post from Hong Kong. ( Including Australia, Canada, Japan, Taiwan, New Zealand, Philippine, Singapore, Switzerland, Thailand, United State of America, United Kingdom) It usually takes 7 - 14 Working Day(s) depending on your location. Please note that additional taxes and custom fees may apply at the cost of the customer. For exact rates, please check with your local courier and customs office for more details. While we will do all we can to ensure your order is delivered on time, MIDNIGHT FACTORY cannot be held responsible for conditions beyond our control such as stolen/ lost packages, service interruptions and severe weather, etc.

* Shipping Fees will be directly added to the total amount when you checkout via Paypal.




Return
& Refund Policy
+Do we offer exchange or refund?

* Midnight Factory does not offer any exchange of items. It is suggested that customers should have a clear desire when ordering our products.

We’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received by our warehouse. If you need a different size or color of an item, then you’ll need to place a new order. When you return your order, we’ll need to know the order number your return relates to and the items you’ve returned.

 

As soon as you discover a fault, please contact our Customer Care team with:

The order number
The faulty item's name and number
A description and picture of the fault

by sending an email to info@themidnightfactory.com



We'll get back to you as soon as possible and send you a replacement item as quickly as we can.

Items must be returned unused, with all tags attached and with reasoning as to why each item is unsatisfactory. Items must be returned in saleable condition. Returns that are damaged, soiled or show evidence of having been worn, may be refused and returned to the customer.

We'll issue your refund within 1 working day of receiving your return and drop you an email to let you know once this has been done. We can't do this without these details, so please make sure the returns form is filled out and placed in your returns parcel.

 


Put the Crown on,
and be your own boss.

- Midnight Factory     #betheboss

 

 

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