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Return Policy

 

 

 

Can I return my item for an exchange?

Since each The Midnight Factory product is tailor-made for the orders independently, we do not except any exchange of items. It is suggested that customers should have a clear desire when ordering our products.

I have received a faulty or wrong item


As soon as you discover a fault, please contact our Customer Care team with:


  •   The order number
  •   The faulty item's name and number
  •   A description and picture of the fault

    by sending an email to info@themidnightfactory.com

  • We'll get back to you as soon as possible and send you a replacement item as quickly as we can.

    Items must be returned unused, with all tags attached and with reasoning as to why each item is unsatisfactory. Items must be returned in saleable condition. Returns that are damaged, soiled or show evidence of having been worn, may be refused and returned to the customer.

    We’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received by our warehouse. If you need a different size or color of an item, then you’ll need to place a new order. When you return your order, we’ll need to know the order number your return relates to and the items you’ve returned.

    We'll issue your refund within 1 working day of receiving your return and drop you an email to let you know once this has been done. We can't do this without these details, so please make sure the returns form is filled out and placed in your returns parcel.

 




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